Delivery from Collectors Den

Delivery to UK addresses will normally be despatched the next working day. We aim to hold sufficient stock to meet all orders, but we may be unable to ship your complete order from stock. If this is the case we will despatch all available items straight away, (we will contact you via email letting you know if any items are not in stock) and any out of stock items will be despatched within 5 days. If we cannot complete your order within 5 days your payment method will be reimbursed with the value of any items not shipped.

Delivery within U.K. ONLY

You can order any items in our online store by, online, email, phone, fax or post. For all UK orders there is free delivery on goods where the order value is greater £60.00. Goods ordered with a value of less than £60.00 delivery will be charged at £3.95

Delivery outside U.K.

We welcome orders from outside the UK and these orders can be placed online, by email, phone, fax or post. The delivery charge for each county can vary but as standard it is currently £14.95, This will be updated on the checkout process at final confirmation of your order.

Payment

Online orders can only be paid for by credit/debit card and PayPal. For ordering by other methods, we accept UK cheques, phone payments via credit/debit card, Direct Bank deposit, or BACS bank transfer. Goods will only be despatched once payment has cleared.

Returns

Unwanted Goods: Please contact us within 28 days of purchase to obtain a returns number, this must be clearly marked on any returns note. Goods must be returned to us at your own cost and in the same condition that they were received, including packaging, manuals and all accessories. Goods returned as unwanted or incorrectly ordered will be subject to a restocking charge of 10% of the goods value with a minimum charge of £6.00.

Incorrect/missing/faulty: Should you need to contact us with regards to the contents of your order, whether you have missing, incorrect or faulty goods, please contact us using the below methods.

Collectors Den
10 Kingsley Close
Lydiate
Liverpool
L31 4LA

Tel: 0843 289 2191


Sales enquiries: enquiries@collectorsden.co.uk


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