Terms & Conditions Collectors Den

Specification of Goods

1.1 The Purchaser shall determine the suitability of the Goods for the Purchaser's use or application. Any advice or recommendation given by Collectors Den or its employees to the Purchaser or its employees as to the storage, application or use of the Goods which is not confirmed in writing by the Collectors Den is followed or acted upon entirely at the Purchaser's own risk, and accordingly Collectors Den shall not be liable for any such advice or recommendation which is not so confirmed.

1.2 There is no guarantee as to the Goods suitability for any specific purpose even if that purpose is known to Collectors Den.

Returns and Cancellations

2.1 The purchaser has the right to cancel any part or the whole order for a full refund prior to the goods being marked as dispatched. Once the goods are marked as dispatched the order cannot be cancelled in part or full.

2.2 If you exercise your right of cancellation after the Goods have been delivered to you or marked as dispatched, you will be responsible for returning the Goods to the Collectors Den at your own cost.

2.3 Unwanted goods & returns Please contact us within 28 days of purchase to obtain a returns number, this must be clearly marked on any returns note. Goods must be returned to us at your own cost and in the same condition that they were received, including packaging, manuals and all accessories. Goods returned as unwanted or incorrectly ordered will be subject to a restocking charge of 10% of the goods value with a minimum charge of £6.00.

Damage or Shortage

3.1 Damage or shortage of Goods discovered on delivery must be notified to Collectors Den within two days of delivery. Any claims for damage or shortage which are not notified within this time shall not be accepted by Collectors Den.


4.1 All diagrams, illustrations, descriptions and dimensions appearing in Collectors Den website or literature are approximate and included for guidance only.

Export Orders

5.1 The Purchaser shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them.

Pre-Order Policy

6.1 Aswel as having live stock on the website, we also offer the chance to pre-order the very latest or upcoming releases from major companies. All you need to do is place your order with us, paying the full amount, and that means your order has secured that item when we receive it into stock. Release dates for the pre order items are shown on the listings.

6.2 Sometimes unforseen cirumstances can occur with the manufacturer, which would cause them a delay in shipping the item, please do not worry about this, in the event that this happens we will contact you as soon as we are informed of this.

6.3 If the manufacturer cancels production of an item you have pre ordered, we will inform you of this and issue a full refund.

6.4 Another point worth noting is that if you wish to change your mind, you can cancel your pre order item and receive a full refund at any time up until the item has been despatched.

6.5 A benefit of using our pre order facility is if you take a look at the pre orders, some of them might be released on the same date, and you might want to buy all of them. But you can take advantage of the pre order facility and buy one as and when you have the funds instead of that one big purchase when they come out.

6.6 If you wish to order a stock item plus a pre order item, we will post your stock item as soon as you order it, and your pre order item will be posted to you when it comes into stock.

6.7 Alot of the time, pre ordering your item will mean that you get the pre order price, and if the price of the item is increased later, this increase will not affect your order as you have already ordered your item.

6.8 If at any time you have a question about your pre order, please do not hesitate in contacting us. Please see our contact us page for details.

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